REFUND POLICY

Ultimo aggiornamento: 27/09/2026

In brief

Packs are digital content delivered immediately after payment. For this reason, once delivered, there is no right of withdrawal for "change of mind" (Art. 59, letter o, Consumer Code), because at checkout you expressly request immediate delivery and accept the loss of this right.

When you are entitled to a refund

  • Non-delivery: you do not receive the Pack within 24 hours and we are unable to deliver it after you report it.
  • Non-conforming content: the Pack is different from what is described on the product page, is incomplete or inaccessible, and we are unable to resolve the issue within a reasonable time.
  • Double charge or payment error.
  • You paid but did not give consent for immediate delivery: in this case, you have 14 days to withdraw.

When a refund is not provided

  • Change of mind after the content has been delivered.
  • Sales results or earnings different from those hoped for.
  • Problems with agreements with a supplier (prices, shipping, quality of goods).
  • Suspension or limitation of accounts on third-party platforms.
  • Revocation of access due to violation of the usage license (e.g., sharing the Pack).

Supplier Change (39.99 Pack)

The 39.99 Pack includes the option to replace 1 of the 3 suppliers with another of your choice from the catalog. The change must be requested via Telegram support within [X] days of purchase and does not constitute a refund.

How to request a refund

  1. Write to Telegram support within [14] days of purchase.
  2. Provide your order number, the email used for the purchase, and the reason, including any screenshots.
  3. We will respond within 48 business hours.

If the request is accepted, the refund will be issued via the same payment method within 14 days. With the refund, access to the Pack and the VIP group will be revoked.

Contacts

Nix Sell
Contacts: Telegram support